EmailFlow OS pricing: you pay per personalized video

What one credit buys

One credit covers one personalized video of up to 2 minutes for one recipient, together with the email written for that recipient. Text and video are charged together, once per recipient.

Longer personalized videos count each started 2 minutes as one credit: a 3-minute video costs 2 credits per recipient, a 5-minute video 3. The campaign page shows the price per recipient before you start.

An email without a personalized video costs 0.1 credit, whether the AI writes it or your template does, and whether or not you embed a video of your own that every recipient gets unchanged.

If the video service reports that a recipient’s personalized video cannot be rendered, for example because their website cannot be loaded, the credits for that recipient are refunded automatically. Rewriting a single email with its own button costs credits again each time; regenerating a campaign or a selection does not charge recipients that are already paid for.

How long credits stay valid

• Free Trial: 20 credits, valid for 5 days after sign-up.
• Monthly plans: the credits of each month stay valid for 60 days after they are added, so what you do not use carries over into the next month.
• Top-ups: credits you buy as a top-up do not expire.

Credits are used in the order in which they were added.

Top-ups: more credits without changing your plan

Need more credits than your plan includes, or no plan at all? A top-up costs 0.45 € per credit (net), with at least 50 credits per purchase. It is a one-time payment, needs no subscription, and its credits do not expire.

Done-for-you support

If you want help with setup and campaigns, our team offers done-for-you support for 500 € per month (net), with any plan:

• a setup review by our team
• best practices for your campaigns
• a monthly campaign check

Book a call to arrange it.

Billing, VAT and cancellation

• Plans run monthly, are billed in advance and renew each month. There is no minimum term.
• You change or cancel your plan in the customer portal; cancelling takes one click.
• Payments are processed by Stripe. Your invoices are available in the customer portal at any time.
• All prices are net. VAT is added at checkout based on your billing address; businesses in another EU member state with a valid VAT ID are billed under the reverse-charge procedure.

Sending runs through your own Brevo account

Credits pay for creating the personalized videos and emails. Every email is sent through your own Brevo account and your own domain, never through a shared platform address. You need a Brevo account for that; a free one takes about 2 minutes to create.

Every plan includes the whole product

Plans differ only in the number of credits: no feature is reserved for a larger plan, and there is no per-seat price. Every plan, the Free Trial included, gives you every feature: personalized videos, AI-written emails, scheduled sending through your Brevo account, tracking, contact forms and team access.